

Care Mate
Healthcare · An E-Pharmacy Solution
Project info
Project Type
Studio Project
Project Details
Individual
Service
UI/UX Design
Industry
Medical
Care Mate is a digital healthcare platform aimed at simplifying online medicine ordering for users with varied comfort levels in digital health. The goal of this project was to understand the key barriers in the prescription upload, medicine search, and order tracking processes and design an experience that builds trust, clarity, and ease of use.


Problem
Users struggled with three major areas in existing e-pharma apps:
Confusing navigation - Unclear instructions, overwhelming medicine details, and a complicated add-to-cart process.
Lack of Personalization - Users have different health needs, but the apps treat everyone the same instead of offering tailored recommendations.
Lack of urgency - During emergencies, there is limited support and no reliable option for fast or priority delivery.
These gaps significantly impacted conversion and repeat usage.
The challenge was to design an experience that reduces uncertainty and increases confidence at every step.
Solution
The solution for Care Mate focused on reducing uncertainty and simplifying tasks across the medicine-ordering journey. The solution focuses on understanding and prioritizing users’ needs and behaviors based on urgency, preferences, and other relevant factors.
Adding personalized tools and AI recommendations to help users ease the workflow and get medicines on time.










Who is going to need it?


Synthesis & Frameworks






















